Help and FAQ

The Compact for a flat or a smaller house, say two bedrooms, with framed windows. It costs less and runs from a simple remote. The Panorama for a bigger house with lots of glass: bifold and patio doors, full-height or frameless panes, high windows. It has four sprayers, a 100 ml tank, more routes and an app. Both need a plug socket, the rope and you nearby.

For ground-floor windows you can reach, a hand-held window vac costs less. A robot earns its place on glass that’s awkward to get to, like the outside of an upstairs window that opens.

PuRuiKai makes both. We sell them, ship them from the UK and handle your order and questions.

Flat, smooth glass on a side you can reach to place the robot. The Compact needs a frame; the Panorama works framed or frameless. Use the three-question check on our home page.

The Panorama does: frameless windows, full-height glass, patio and balcony doors, mirrors and shower glass. The Compact is for framed windows and framed glass doors only.

Not suitable. The robot needs one flat, smooth pane to hold on and move.

No. Use it on dry days, between 0 and 40 °C, on dry glass.

It cleans one pane at a time. You move it from pane to pane yourself.

It can. Wet glass, grime, stickers and film all make it more likely. Dry-wipe dirty glass first, tie the safety rope to something solid indoors before every run, check the knot, and stay nearby.

Each robot comes with its own safety rope and clip. The Panorama’s is 5 m. Tie it to something solid indoors before every run.

A backup battery keeps the robot on the glass while it sounds an alarm and flashes. On a full charge it lasts up to 10 minutes on the Compact and up to 20 on the Panorama. Take it down straight away: pull it back with care by the rope, keeping the rope close to the glass.

Yes. Both manuals ask for an adult nearby while it runs. Children shouldn’t use it or play with it.

Keep pets away from it, as you would children, and stay in the room while it runs.

A few steps: fit the pads, add water, tie the rope, plug in and place it. The product pages walk you through them in order.

You’ll hear the suction fan the whole time it runs, and it beeps. About 68 dB on the Compact and 65 to 70 dB on the Panorama.

Yes. Both robots run on mains power. The built-in battery is a backup for power cuts.

4.5 m on the Compact and 4 m on the Panorama. You may need an extension lead to reach the window.

Yes. Both robots come with a UK 3-pin plug.

Yes. Besides the remote, you can use the Tuya Smart app over Bluetooth to switch it on and off, pick a route, spot clean and control the spray. The Compact runs from its remote only.

It can. Three things help: a dry run first on dusty glass, clean pads, and a second pass with a fresh pad.

The Compact doesn’t: its round pads miss the corners. The Panorama is square, so it reaches every corner and edge.

Yes. Both robots work with water or window-cleaning liquid.

After each run, pour out the water left in the tank, then wash and dry the pads. On the Panorama, also wipe the fan, the corner sensors and the wheels.

Round pads for the Compact and square pads for the Panorama are on our Accessories page. The Compact comes with 10 pads and the Panorama with 4.

Free, in 3 to 5 working days by Royal Mail Tracked.

Great Britain: England, Scotland and Wales, islands included. We don’t deliver to Northern Ireland or outside the UK.

No. Every order ships from inside the UK.

Your payment options, including any pay-later option, are shown at checkout.

Tall Tom Trading Ltd isn’t VAT-registered, so we don’t add VAT. The price you see is the price of the robot.

Yes. Tell us within 30 days of delivery and send it back. Return postage is yours. Full details are on our Returns page.

Email us. UK law gives you the right to a refund within 30 days, and a repair or replacement after that. See our Returns and Warranty pages.

2 years. PuRuiKai, the maker, handles warranty repairs. Email us first and we’ll arrange it.

Savvy Electrics, a trading name of Tall Tom Trading Ltd, registered in England and Wales (company number 12949464).

Email info@savvyelectrics.com.